Effective date: 2 June 2026. This policy describes how iMoSyS (“we”, “us”) handles information when you use our websites, contact channels, and related services.
1. Who we are
iMoSyS is headquartered in Limbe, Malawi. For privacy-related requests, contact us at info@imosys.mw.
2. Information we may collect
- Contact and enquiry data: name, email address, phone number, organisation, and message content you submit through forms or email.
- Technical data: IP address, browser type, device identifiers, and approximate location derived from standard server logs—used for security, diagnostics, and aggregate analytics.
- Client and project data: where we deliver services under contract, we process information strictly as instructed by the client and governed by the relevant agreement.
3. How we use information
We use personal information to:
- Respond to enquiries, provide quotations, and manage prospective client relationships;
- Operate, secure, and improve our websites and communications infrastructure;
- Meet legal, regulatory, and professional obligations applicable in Malawi and jurisdictions where we operate;
- Perform contractual services for customers, including support and account administration.
4. Legal bases (where applicable)
Depending on context, processing may be based on consent (for example, marketing where opt-in is required), performance of a contract, legitimate interests in running a sustainable technology business (balanced against your rights), or compliance with law.
5. Sharing and international transfers
We do not sell personal information. We may share data with vetted service providers (such as hosting, email delivery, or analytics) under confidentiality and data-processing terms. Where data is transferred across borders, we apply appropriate safeguards consistent with applicable law and contract.
6. Retention
We retain information only as long as needed for the purposes above, including statutory retention periods for business and tax records, unless a longer period is required for active disputes or compliance.
7. Security
We implement administrative, technical, and organisational measures appropriate to the sensitivity of the data we handle. No method of transmission over the Internet is completely secure; we encourage the use of official channels when sharing sensitive information.
8. Your rights
Subject to applicable law, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to object to some uses. To exercise these rights, email info@imosys.mw. We may need to verify your identity before responding.
9. Updates
We may revise this policy from time to time. Material changes will be reflected on this page with an updated effective date.